Need assistance? Our team is readily available to provide you with the support you need. Simply navigate through the relevant sections to find the answers you're looking for. For real-time assistance, feel free to utilize our Live Chat feature located at the bottom right of this page.
Upon placing an order with Atmosphere, you will receive a Shipping Confirmation email containing tracking information, which can also be accessed through your Atmosphere Account. In the event that you have not created an account, you may easily do so with the email address used to place the order by following this link.
Please note that we process and ship all orders Monday through Friday, except for holidays. Additionally, kindly be aware that it may take up to 2 business days for shipping activity to be updated on the shipper's tracking site after the initial receipt of the Shipping Confirmation email.
1. Contact our Customer Service team using one of the following methods: a Contact Form, Live Chat, or by sending us an email to contact@atmosphereincense.com. Be sure to provide us with your Order Number, the items you want to return, reasons for the return, and photographs of the order (applicable for faulty or damaged items).
2. After we receive and approve your return request, we will send you an email with instructions on how to prepare the items for return to our warehouse.
3. Please pack the items securely, including all original packaging, and hand them to our delivery partner according to the instructions provided in the email.
4. Once we receive your returned item, we will process your refund within 14-30 days and issue the refund to your original payment method.
We offer a diverse range of payment options to facilitate a seamless shopping experience. You may choose from the following list of payment methods:
Credit Cards: VISA, Mastercard, American Express
Digital Wallets: Google Pay, PayPal, Shop Pay
If your preferred payment method is not included in the abovementioned list, we kindly request that you contact our esteemed Customer Service team for further assistance via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or by sending us an email to contact@atmosphereincense.com.
Certainly! We value intentional and thoughtful purchasing practices, with the sincere hope that you enjoy every product acquired. To that end, we extend a 14-day return policy, should you undergo a change of mind. However, we can only accept unopened and unused products in their original packaging. As such, we encourage getting started with our trial size, which is made available for almost every scent, to fully understand each complex creation before committing to a full size. For a more comprehensive understanding of our Change of Mind Returns Policy, please consult our website.
At Atmosphere, we take pride in our diverse curation of contemporary incense around the world. This includes rare and unique offerings from smaller, artisanal incense houses that produce only a limited amount of stock each year. As a result, our stock may experience occasional shortages due to the limited quantities available. Additionally, some of our best incense creations feature precious ingredients that are subject to strict regulations and can only be harvested sustainably in small quantities. These factors contribute to the scarcity of certain products in our inventory.
Nonetheless, we are grateful for our growing community of incense appreciators, whose passion for this aromatic pleasure may sometimes surpass our supply. This only strengthens our commitment to continuously elevate our supply chain and inventory systems, guaranteeing a seamless replenishment experience for your favourite incense creations
At Atmosphere, our interpretation of the term "natural" might differ from the common understanding. For example, although many consider essential oils extracted from botanical plants to be "natural", they are actually complex chemical compounds when viewed through a scientific lens. Therefore, we do not endorse claims such as "100% natural" on any of our incense products to maintain full transparency and accuracy of our curation
Additionally, it is important to note that while many of the incense products available at Atmosphere are crafted from pure wood and botanical extracts, this does not necessarily imply any superiority over other creations that utilise an artful combination of nature-derived ingredients and man-made aromachemicals.
For a better understanding of this matter, we invite you to schedule a personalised consultation with our team of Editors through any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or by sending us an email to contact@atmosphereincense.com.
Yes! At Atmosphere, we hold a commitment to curating incense products that are entirely free from any animal-derived ingredients. To uphold our stringent curation standards, we actively collaborate with our brands and manufacturers to maintain this compliance. In the unlikely event that you come across any products that do not adhere to these guidelines, we urge you to reach out to us promptly, and we will take immediate action to address the issue.
Although we replenish our stock on a weekly basis, each new batch may not necessarily include every item we offer. As a result, if you require information about the restocking timeline of a particular product, please do not hesitate to contact our team of Editors via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or by sending us an email to contact@atmosphereincense.com.
