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Effortless 14-Day Returns
Changing one's mind is not uncommon, particularly when confronted with an extensive curation of incense where the paradox of choice may set in. Thus, we offer a 14-day exchange and return policy, which allows you to initiate a request within 2 weeks of receiving your order. For more comprehensive information, please consult our full Exchange & Returns Policy.
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1. Contact our Customer Service team using one of the following methods: a Contact Form, Live Chat, or by sending us an email to contact@atmosphereincense.com. Be sure to provide us with your Order Number, the items you want to return, reasons for the return, and photographs of the order (applicable for faulty or damaged items).
2. After we receive and approve your return request, we will send you an email with instructions on how to prepare the items for return to our warehouse.
3. Please pack the items securely, including all original packaging, and hand them to our delivery partner according to the instructions provided in the email.
4. Once we receive your returned item, we will process your refund within 14-30 days and issue the refund to your original payment method.
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1. Contact our Customer Service team using one of the following methods: a Contact Form, Live Chat, or by sending us an email to contact@atmosphereincense.com. Be sure to provide us with your Order Number, the items you want to exchange, reasons for exchanging, and photographs of the order (applicable for faulty or damaged items).
2. Our team will guide you through the exchange process and provide instructions on how to proceed based on your specific situation.
3. Depending on your case, we will work with you to ensure that you receive your exchanged items as soon as possible.
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Certainly! We value intentional and thoughtful purchasing practices, with the sincere hope that you enjoy every product acquired. To that end, we extend a 14-day return policy, should you undergo a change of mind.
However, we can only accept unopened and unused products in their original packaging. As such, we encourage getting started with our trial size, which is made available for almost every scent, to fully understand each complex creation before committing to a full size. For a detailed understanding of our Change of Mind Returns Policy, please refer to our website
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Atmosphere Incense strives to take every possible measure to ensure a timely shipment and delivery of your order in immaculate condition. However, In the unlikely event that you encounter any issues with your order, kindly reach out to us via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may email us at contact@atmosphereincense.com.
To expedite the resolution of any issues with damaged products, in your initial message to us, please include comprehensive information such as the order number and photographs of your order as soon as you notice any defects.
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We apologize for any inconvenience caused by missing items in your order. Please note that for larger orders, we may ship items in separate parcels, which may not arrive simultaneously. We kindly ask for your patience while waiting for all parcels to arrive before we confirm any missing items.
At Atmosphere, we undertake all possible measures to ensure that your order is shipped and delivered promptly and in optimal condition. However, there may be isolated instances where certain items may be missing from your order due to human error, although such occurrences are highly uncommon. Should this situation arise, kindly reach out to our Customer Service team, who will gladly arrange for replacement of the missing products.
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The reimbursement of the initial shipping fee is subject to the specific circumstances that led to the return request. If your order is deemed damaged/faulty, or if a human error led to a missing item in your order, Atmosphere Incense will cover the full shipping cost. However, in cases of a change of mind, the shipping cost is not refundable.
For more detailed information on our refund policy, please refer to our full Exchange and Returns Policy or contact our Customer Service team via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may email us at contact@atmosphereincense.com.
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Certainly! We would be delighted to offer our assistance in facilitating an exchange for you to acquire a fragrance that aligns better with your personal preferences. Our customary exchange protocol should be adhered to in this scenario. In the event that the item you seek to exchange for carries a lower value than your current gift, a credit will be issued that can be utilized towards your subsequent purchase.
For a more comprehensive understanding of our exchange policy, please visit our full Exchange & Returns Policy, or reach out to our Customer Service team via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may email us at contact@atmosphereincense.com.
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Facilitating a return with us is a seamless and effortless process. You are not required to physically transport the item to our warehouse or any drop-off locations. Upon the approval of your return request, a return label will be provided to you via email. Simply print out the label and securely affix it to the package, and our diligent courier will make a collection of the item directly from your doorstep.
Should you prefer to utilize your own courier services, kindly note that we will not assume liability for any potential loss or damage of the item during transit, nor will we be responsible for the cost.
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Once our warehouse receives the product that you have returned, we will promptly initiate the refund process. It typically takes between 5-10 business days for the refund to be credited to your bank account. However, on rare occasions, it may take up to 30 days depending on your receiving bank or selected payment methods.
In the event that you do not receive your refund within 30 business days, kindly reach out to our team via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may email us at contact@atmosphereincense.com.
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We would like to inform you that the reimbursement of return costs is dependent upon the specific circumstances that led to the return request. If your order is deemed damaged, faulty, or returned due to a manufacturer's fault, Atmosphere Incense will fully cover the return cost. However, in cases of a change of mind, the return cost will be chargeable to the customer.
For more detailed information on our returns policy, please refer to our full Exchange and Returns Policy or contact our Customer Service team via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may email us at contact@atmosphereincense.com.
