Shipping and Delivery

- Complimentary Shipping with a minimum spend of SGD 50
- Delivery time: 1–2 business days*
- Delivery fee: SGD 2 for orders below SGD 50
- Additional fees: SGD 2 for orders below SGD 10
- Courier partner: Speedpost
* Excluding 1-day order processing time.
* Orders placed before 12pm on business days will be dispatched the same day.
* Orders placed after 12pm daily will be dispatched the following business day.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of AUD 300 (~NZD 333)
- Delivery time: 3–5 business days*
- Delivery fee: AUD 24 (~NZD 27) for orders below AUD 300†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of AUD 12 (~NZD 14) applies to orders below AUD 60 (~NZD 67).
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of CAD 325
- Delivery time: 3–5 business days*
- Delivery fee: CAD 28 for orders below CAD 325†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of CAD 12 applies to orders below CAD 55.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of €200
- Delivery time: 3–5 business days*
- Delivery fee: €18 for orders below €200†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex & DHL
† A small-order processing fee of €8 applies to orders below €35.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of SGD 250
- Delivery time: 3–5 business days*
- Delivery fee: SGD 15 for orders below SGD 250†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: SF Express & Fedex
† A small-order processing fee of SGD 15 applies to orders below SGD 50.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of IDR 3,900,000
- Delivery time: 3–5 business days*
- Delivery fee: IDR 320,000 for orders below IDR 3,900,000†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of IDR 120,000 applies to orders below IDR 640,000.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of MYR 650
- Delivery time: 3–5 business days*
- Delivery fee: MYR 35 for orders below MYR 650†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: SF Express & Fedex
† A small-order processing fee of MYR 18 applies to orders below MYR 165.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of ₱11,000
- Delivery time: 3–5 business days*
- Delivery fee: ₱900 for orders below ₱11,000†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of ₱450 applies to orders below ₱2,200.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.

- Complimentary Express Shipping with a minimum spend of SGD 450
- Delivery time: 3–5 business days*
- Delivery fee: SGD 60 for orders below SGD 450†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of SGD 10 applies to orders below SGD 50.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of THB 6,300
- Delivery time: 3–5 business days*
- Delivery fee: THB 500 for orders below THB 6,300†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of THB 250 applies to orders below THB 1,250.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of USD 250
- Delivery time: 3–5 business days*
- Delivery fee: USD 20 for orders below USD 250†
- Customs & Tariffs: Import duties, tariffs, and applicable local taxes are NOT reflected in our product prices or delivery fees.
- Courier partner: Fedex
† A small-order processing fee of USD 10 applies to orders below USD 40.
* Excluding 1-day order processing time.
* Recent U.S. tariffs may cause longer customs clearance times.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of £175
- Delivery time: 3–5 business days*
- Delivery fee: £15 for orders below £175†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of £6 applies to orders below £30.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of 5,000,000 VND
- Delivery time: 3–5 business days*
- Delivery fee: 300,000 VND for orders below 5,000,000 VND†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex
† A small-order processing fee of 200,000 VND applies to orders below 1,000,000 VND.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
- Complimentary Express Shipping with a minimum spend of SGD 300
- Delivery time: 3–5 business days*
- Delivery fee: SGD 25 for orders below SGD 300†
- Customs & Taxes: Import duties and local taxes, where applicable, are NOT included in our product prices or delivery fees.‡
- Courier partner: Fedex, DHL, and SF Express
† A small-order processing fee of SGD 10 applies to orders below SGD 50.
‡ Consult your local tax office for the most up-to-date de minimis threshold.
* Excluding 1-day order processing time.
* Business days: Mon–Fri, excluding public holidays.
* Items from the Collector's Curation or those made to order may require additional lead time. Our team may contact you by email following your purchase.
Due to courier limitations and customs restrictions, we are currently unable to ship to the following locations:
Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, India, Iran, Johnston Island, Kiribati, Myanmar, Nauru, Niue, North Korea, Russia, Saint Helena, Saint Pierre and Miquelon, São Tomé and Príncipe, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Island, and Yemen.

Upon placing an order with Atmosphere, you will receive a Shipping Confirmation email containing tracking information, which can also be accessed through your Atmosphere Account. In the event that you have not created an account, you may easily do so with the email address used to place the order by following this link.
Please note that we process and ship all orders Monday through Friday, except for holidays. Additionally, kindly be aware that it may take up to 2 business days for shipping activity to be updated on the shipper's tracking site after the initial receipt of the Shipping Confirmation email.
Typically, the processing time for an order is up to 1-2 business days, and you can anticipate receiving a Shipping Confirmation email within 2 business days after placing an order. To ensure that you don't miss any important updates, please check your spam or junk mailbox regularly.
Once your order has left our warehouse, the delivery time may vary depending on your country of residence and the shipping method you have selected. For more detailed information on shipping times, please refer to the dedicated section for your country on this page (located above this FAQ section). In case you require a more accurate estimate for your order, please don't hesitate to contact our Customer Service team.
In the event of any unforeseen shipping delays, we will notify you promptly via email.
There are a few common reasons why this might happen:
1. In some cases, an order may be automatically marked as "Delivered" prematurely by the Courier’s system if it arrives near the delivery area. If this happens, please allow a day or two for the order to reach you.
2. Your order may have been delivered while you were not at home. In this situation, we recommend checking with your family members, co-tenants, neighbors, or around your house to see if it was left unnoticed in a safe spot.
However if your package does not arrive within 3 business days after being marked as delivered, please don't hesitate to contact us for timely assistance via our Live Chat (located on the bottom right of the page), our Telegram, or you may Email us at contact@atmosphereincense.com.
Whilst an Estimated Delivery Time can provide an approximate indication of when your order will arrive, it is important to note that unforeseen variables may cause actual delivery times to differ slightly from this estimate.
In the unlikely event that your order encounters a delay beyond the estimated delivery date, we kindly ask that you allow an additional time of up to 3 days before reporting the order as missing. We understand that waiting for a package can be an anxious experience, and for your peace of mind, our Customer Service Team is always available to assist you via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may Email us at contact@atmosphereincense.com.
Atmosphere Incense strives to take every possible measure to ensure a timely shipment and delivery of your order in immaculate condition. However, In the unlikely event that you encounter any issue with your order, kindly reach out to us via any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may Email us at contact@atmosphereincense.com.
To expedite the resolution of any issues with damaged or missing orders, in your initial message to us, please include comprehensive information such as the order number and photographs of your order as soon as you notice any defects.
Once your order has begun processing, we cannot recall or modify the shipping address. If you have not received a Shipping Confirmation email, your order is still in processing, and changes to the shipping address might be possible. In this case, please notify us immediately through any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may Email us at contact@atmosphereincense.com.
In the event that your package is returned to us due to an incorrect address, we will notify you via your provided email address.

Certainly, you have the option to send your order to a different address from your usual one. At Atmosphere, we understand the importance of sharing our incense as gifts to your loved ones, and we fully support this gesture.
Please ensure that you enter the correct shipping address during the checkout process and verify it before completing your payment. Once your order is confirmed, we will take care of the rest to ensure your gift is delivered promptly and in perfect condition.
The typical processing time for an order is up to three working days, with an additional one to two days during peak periods such as the holiday season. Once your order is processed, you can expect to receive a Shipping Confirmation from us. We kindly advise that you also check your spam or junk inbox, as our confirmation email may be inadvertently filtered by your email service provider.
Should you not receive a Shipping Confirmation email or Tracking Number within the stated timeframe, we kindly encourage you to connect with us through any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may Email us at contact@atmosphereincense.com.
Regrettably, self-pickup is not currently available. However, our team is diligently working to introduce this option in the near future. Please stay connected with us through our newsletter or social media channels to receive updates on when this service will be available in your region.
We understand that changes in circumstances may sometimes arise, however, once an order has been processed and a Shipping Confirmation email has been sent, we are unable to recall or make a cancellation on your order.
We recommend that you wait for your order to arrive and utilize our "Change of Mind" Return Policy by initiating a return within 14 days of receipt. If you need more information about our policy or have any other questions, please do not hesitate to contact our dedicated Customer Service Team through any of our available communication channels, including Live Chat (located at the bottom right of the page), Telegram, or you may Email us at contact@atmosphereincense.com.
In addition to the shipping fee, it is possible that extra customs duties such as import taxes, VAT, and others may be levied upon receipt of the package. These charges are determined and regulated by individual countries. We advise you to familiarise yourself with your country's import regulations prior to making a purchase.
To provide an estimate, we have provided a sample De Minimis rate table for some countries. Please note that this is only an estimate, and the actual amount will be determined by customs. We hope this information will help you make an informed decision when placing your order.
- Australia: 1000 AUD
- Indonesia: 3 USD
- Malaysia: 500 RM
- Philippines: 10,000 PHP
- Taiwan: 2000 TWD
- Thailand: 1500 THB
- United Kingdom: 135 GBP
- United States: 800 USD
- Vietnam: 1,000,000 VND
If you make multiple consecutive orders to the same address, your shipments may be combined into one large shipment by default. You will be informed by our Editors via email or your preferred messaging channel if your orders are combined. You may opt out of this by replying to our email or message if you prefer us to ship them as separate parcels.